Frequently asked questions

What’s included?

– Tour includes all entrance fees as stated on the tour page.

What’s not included?

Most tours do not include lunch unless mentioned on the tour page. This is so you can make the most for your time. Tour guides will give you suggestions on what is available for lunch.

  • Gratuities to guide and driver
  • Personal Items
  • Travel to and from Stations and your chosen pick up point.

Do the coaches have toilets on board?

Unfortunately no. However, regular stops will be taken during the tour, no more than 2 hours apart at most.

Can I take my luggage on tour with me?

If you need to take your luggage with you, then respective tour company can put this on the bus for you. There is also left luggage at Victoria Coach Station.
What if I need to cancel my tour?

– Coach Tours (full and half day): a refund will be made up to 24 hours prior to tour departure.

– Rail Tours and Attraction tickets: once booked, tickets are not refundable.
Can I make amendments to my booking?

We can make amendments up to departure time for coach based tours only.

You can email to bookings@govoyager.co.uk quoting your booking reference and giving us the details for the changes you wish to make.
If I lose something on tour can I get it back?

The respectuve tour company will make every effort to get your lost property back to you. However you maybe asked to pay for any cost involved in searching your lost property.

Are the tours suitable for wheelchair users?

Coaches are able to take folding wheelchairs only. Tour company would however expect that you are able to climb the stairs on and off the coach with the aid of your helper. Their driver and guide will also be there to assist.